Terms & Conditions

By agreeing to take part in services provided by Mama & Me Fitness, you agree to the following terms and conditions.

General Terms (Applies to All Services)

  • Mama & Me Fitness accepts no liability for any injury occurring as a result of taking part in classes, personal training, or online coaching, both in person and online.
  • A Health Screening Form must be completed before participating in any class, personal training, or online coaching program.
  • If your health changes at any point during your time with Mama & Me Fitness, you must notify the Trainer in writing.
  • Baby Safety: Your baby’s safety is your responsibility at all times. While the Trainer will always aim to help ensure a safe environment, if your baby becomes mobile or poses a safety concern, you may be asked to secure them in their pram or pushchair for the remainder of the session.

1. Group Fitness Classes

Bookings and Payments

  • All classes must be booked and paid for in advance via the Gymcatch booking system.
  • You may purchase:
    • Pay As You Go classes (individual bookings), or
    • Blocks of Classes at a discounted rate.
  • A block of 8 classes must be used within 10 weeks, and a block of 4 classes must be used within 6 weeks of purchase.
  • Blocks and bookings are non-transferable and non-refundable except in extenuating medical circumstances (see below).

Cancellations and Rescheduling

  • You can cancel or rearrange a class up to 12 hours before the start time through the Gymcatch app.
  • When cancelled in time, you’ll receive a credit to rebook another class.
  • Cancellations made less than 12 hours before the class or non-attendance will result in the class credit being lost.
  • If a class is cancelled by Mama & Me Fitness, you will be able to transfer your booking to another date.

Medical and Refund Policy

  • If you are unable to continue with your class block due to a medical condition affecting you or your baby, please contact the Trainer.
  • With a doctor’s note, your block may be frozen or partially refunded at the Trainer’s discretion.
  • Conditions or injuries existing before registration that were not disclosed on your Health Screening Form are not eligible for refunds.

Refer a Friend Scheme

  • You must be a current class attendee (block or pay-as-you-go) or a personal training client to participate.
  • For each new person you refer, both you and your friend receive one free class.
  • Free classes cannot be exchanged for cash, transferred, or extended beyond 3 months from issue.
  • The scheme applies to new customers only.

2. Personal Training

Training Packages

  • Personal Training is on a 4 weekly rolling direct debit, with a minimum commitment of 12 sessions.
  • Sessions last 60 minutes and are scheduled at mutually agreed times.

Commitment and Payment

  • After completing 12 sessions, you’ll continue on a rolling 4 weekly direct debit unless you choose to cancel.
  • 4 weeks notice is required to cancel sessions.
  • Payments are non-refundable once training begins, except in genuine extenuating circumstances at the Trainer’s discretion.
  • If there are holidays / arrangements on either side where a session cannot take place, I will refund that session.
  • Travel charges apply for clients located more than 10 miles round trip from Rothwell at £0.45 per mile beyond this distance.

Cancellations and Rescheduling

  • Clients must give at least 24 hours’ notice to cancel or rearrange a session – this can then either be rearranged to another time or i can refund for that session.
  • Late cancellations will be charged in full.
  • If the Trainer cancels a session, it will be rearranged / refunded at no cost to the client.

Medical and Refund Policy

  • If unable to continue due to a medical condition (affecting you or your baby), the package may be frozen or partially refunded with a valid doctor’s note.
  • Pre-existing, undisclosed medical conditions are not eligible for refunds.

3. Online Coaching

Service and Payment

  • Online coaching is a minimum commitment of 3 months, which then continues on a monthly subscription basis via direct debit.
  • Payments are taken automatically each month until cancelled.
  • After the initial three months, a month’s notice is required to cancel and the service will remain active until the end of your current billing period.

Refund Policy

  • No refunds are available for online coaching.
  • Cancellation simply stops future payments – no partial refunds will be issued for the current billing period.

Health and Safety

  • Clients must complete a Health Screening Form before starting and update the Trainer of any health changes during coaching.
  • Mama & Me Fitness accepts no liability for injuries or health issues arising during participation, except in cases of proven negligence.

Liability Disclaimer (Applies to All Services)

While every effort is made to ensure safe and effective training, participation in classes, personal training, or online coaching is at the Client’s own risk.
Mama & Me Fitness cannot be held responsible for any injury, illness, or loss that may occur during or after participation, except where caused by proven negligence.